Below
are some guidelines that will help make everyone's
visit pleasurable. While this section appears to
be lengthy, the objective is to define “normal”
expectations so that everyone enjoys the atmosphere
and environment within Tuscany Spa • Salon.
Thank you for your understanding and support!
Appointments
Please
arrive early for your appointment to ensure your
services run as smoothly as possible. If you
are receiving skin care, body treatment,or a massage,
please arrive at least 15 minutes early. This
will help ensure enough time to complete a personal
health and/or skin care form as well as allowing
time to change into the appropriate, provided spa
attire.
As much as we would like, we cannot guarantee service
for late arrivals. In most cases, we will
have to reschedule you or possibly abbreviate the
intended services.
Cancellations
We ask that you notify us
at least 24 hours in advance if you are unable
to keep your appointment. In the event that
a scheduled service provider is unable to work,
Tuscany Spa • Salon will do everything possible
accommodate your wishes. This could result
in rescheduling the appointment for another date/time
or enabling you to see another service provider. In
all cases, we want to ensure that your desires
are met.!
Cell
Phones and Pagers
We ask that a cell phone’s
ringer be turned off and refrained from use in
the spa, nail, and relaxation areas. Unfortunately,
use of these devices conflict with the desired
environment.
You are welcome to use your cell phone in the
reception area or hair salon.
Thank you for your cooperation in this dynamic
area!
Children
For their own safety and
the comfort of all clients, we ask that children
not accompany you on your visit. If it is necessary,
children may remain in the waiting area — if
accompanied by an adult.
Again, thank you for
your cooperation!
Clothing & Shower
(Spa Services)
A robe, slippers, and a
secure locker is provided upon your arrival. You
will be properly draped during your services and
most guests prefer to fully disrobe. You
may leave on any of your undergarments, however,
if you are more comfortable. Please
feel free to ask any question to our Reception
Staff or Therapists.
A private shower is available for your use before
or after your massage. The shower room is adjacent
to the locker room.
Gratuity
Gratuity is not include
in the price of services unless specified. If you
are satisfied with your service, a 15% to 20% tip
is customary. If you wish to add a gratuity to
a credit card payment, please notify us at the
time of payment.
If you are unhappy with your service, please let
us know so we can make it right! Our primary
objective is to ensure each service and visit meets
your satisfaction.
Professional
Retail Policy
Products may be returned
within 30 days of purchase with a receipt.
Payment
Tuscany Spa • Salon proudly
accepts checks, cash, American Express, Visa, Mastercard,
and Discover. Please note that there is a $35 fee
for any returned checks.
Relaxation
Room
Our Relaxation Room is available
for parties, showers, or meetings. We are happy
to provide outside catering of food and refreshments
per an arranged additional charge.
Membership
and Rewards
As of April 1, 2005, we
offer four great client programs.
We are the only Cincinnati spa and salon to offer
these programs!
Our Membership Program offers you many different
advantages and savings via the four (4) different
membership levels. Also, our Rewards Program offers
you earned points – good for discounts on product
and services. Please see our Members Page for more
exciting details!
Corporate
Gifts
Tuscany
Spa • Salon will customize any of its packages
or services to meet your specifications and price
range. Please see the Manager for information.
TUSCANY SPA & SALON
11355 Montgomery Road
Cincinnati, OH 45249
Phone: (513) 489-8872
Email: info@tuscanyspaandsalon.com
HOURS OF OPERATION
Monday -
Thursday: 9 AM to 9 PM
Friday: 9 AM to 7 PM
Saturday: 9 AM to 5 PM
Sunday: Closed
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